With a premium subscription, you cancel a payment and receive a refund in a few business days.
If a payment on a non-regulated invoice must be canceled (due to invoice errors, duplicated payment, the wrong bank account, etc.), the Stop Payment feature allows administrators to reverse payment and receive a refund as long as the payment is still in the Funding in Progress status (Invoice Statuses). When canceling a payment, a reason for the refund request will be required.
⚠️ If an invoice moves beyond Funding in Progress to Funded, the payment cannot be stopped. Contact your vendor if you require a refund.
If your company has registered more than one bank account, you can choose which account should receive the refund. The amount refunded cannot be edited.
💡 The amount being refunded cannot be edited; the refund will always default to the amount that was paid. You are able to change which bank you would like the refund to apply to.
How to Stop Payments
Follow the video tutorial or steps below to learn how to stop payments:
- Go to Invoices > My Invoices.
- Use the search bar or filters to locate the desired invoice and make sure the Payment Status is Funding in Progress.
- Select the invoice, then click Stop Payment under Payment Information.
- Input and review the request details in the pop-up.
💡 If your Stop Payment reason is Other, you will need to include a message regarding the reason for the refund. This message can only be a maximum of 100 characters.
- Click Confirm.
💡 Received an error message after clicking Confirm? Contact Client Support for help with the refund request.
You will receive an email summarizing the request. In the portal, the invoice will have a Refunding status, and you can expect funds to be deposited into your bank account within 2-4 business days. Once deposited, the invoice’s status will change to Approved and payment can be rescheduled.