If you cannot find an alcohol vendor in the Fintech Portal's vendor list, submit a vendor relationship request to us. Fintech will invite the vendor to join the Fintech community.
⚠️ All non-regulated vendors require a relationship request.
Ensure you have the following information ready:
- Vendor Name
- Vendor Contact
- Vendor Contact Phone
- Vendor Contact Email (Optional)
To submit a relationship request:
- Go to Vendors > Add New Vendor.
- Select Submit Vendor Request if you need to invite the vendor to join the Fintech network:
- Fill out the request form for the desired location(s), then click Submit Request:
The vendor will be invited to create a Fintech account, then approve or deny the relationship request. Monitor the relationship status in Vendors > My Vendors > Relationship List View.
What happens after submitting a relationship request
If the vendor approves the request, you will be sent an email and a notification within the portal that confirms the relationship is Active. You'll also need to complete a final approval of the setup in Tasks.
💡 Learn about monitoring vendor and distributor relationships: Managing my vendors & distributors.
If a vendor or distributor declines a relationship request, you will receive an email notification with vendor contact details. For any questions or concerns, contact the vendor directly. You cannot re-send an invitation if a vendor has declined a relationship request.
⚠️ Vendors and distributors invited to join Fintech will remain in Awaiting Vendor Approval status (under My Vendors) and cannot be sent another invite. If they are not responding to your request, contact the vendor directly.