OrderSource: Purchase Order (PO) Acknowledgements
PO Acknowledgements provide confirmation that a distributor has received a purchase order (PO) sent through the Fintech network. This feature assures retailers that POs have been seen by their distributors.
What is a PO Acknowledgement?
A PO Acknowledgement occurs when a distributor confirms receipt of a PO. The PO status is updated to "Acknowledged" once confirmation is received. This status can be viewed in FMS, and retailers can optionally receive notifications when acknowledgements occur.
How Acknowledgements Work
Step 1: PO is Sent
Retailer submits a PO through OrderSource. Fintech delivers the PO to the distributor via email or EDI (if configured).
Step 2: Distributor Confirms Receipt
Distributors can acknowledge a PO in one of two ways:
- Email Acknowledgement: Distributor clicks the "Acknowledge PO" button in the PO email.
- EDI Acknowledgement: Distributor sends acknowledgement via EDI.
Step 3: Status Updates
The PO status changes to "Acknowledged" and is visible in reporting and tracking screens.
Step 4: Retailer Notification (Optional)
Retailers can view acknowledgement status in the portal or receive email notifications and summaries when acknowledgements occur.
Where to See Acknowledgements
Acknowledgement status is available in the Outstanding Purchase Orders report, and PO Details screens.
Why PO Acknowledgements Matter
This feature helps retailers and distributors identify missed POs, which reduces delays or incorrect shipments.
Configuration & Setup Manage PO Contacts
To receive acknowledgement notifications:
Manage PO Contacts
To receive acknowledgement notifications:
- Go to OrderSource → Manage PO Contacts
- Add yourself as a contact for the distributor
- Select notification types: PO Detail and/or PO Acknowledgement
Control Acknowledgement Behavior
Retailers can choose whether distributor emails include the "Acknowledge PO" button or exclude it and send PO details only.
PO Lifecycle Context
Acknowledgement is one stage in the PO lifecycle:
- Ingested: PO received by Fintech
- Sent: PO delivered to distributor
- Acknowledged: Distributor confirmed receipt
- Invoiced: Matching invoice received
- Disputed: Issue raised on the PO/invoice
Important Notes
Acknowledgements are primarily available for OrderSource PO Syndication customers and depend on distributor participation. Proper PO contact configuration is required to receive notifications.