FAQs for the FMS Retailer Portal

Access & Security

How do I reset my password?

From the login page, click Forgot password.

Enter your email and choose Send reset link.
Open the email and reset your password within 24 hours (the link expires after that).

Enrollment & Banking

How long before my account is active?

Your account activation can vary depending on how your account is set up and whether your bank clears the $0 prenote without blocks or filters. Use the table below to estimate your timeline once we receive your completed enrollment.

Account Type	Typical Timeline*	Requirements
DEFT Retailers	5-7 business days	Your bank must accept the $0 prenote and allow Fintech’s ACH debits; no blocks or filters that exclude Fintech.
PaymentSource Retailers	10-14 business days	Your bank account must permit ACH debits from Fintech; remove or update any debit blocks/filters before activation can complete.

*Delays occur if the prenote ($0 test) is rejected or filters are in place.

How do I change my bank account?

Changing bank accounts requires an Administrator role.

In FMS, navigate to Tools › Bank Account Change.

Confirm the Tax ID.

Enter the new routing and account numbers twice.

Review and click Save.
Allow five full business days for verification.

Relationships & Customer IDs

How do I find my distributor relationships?

To view every distributor relationship, open FMS, choose Reports, then select Relationships. To see only the relationships that are currently active, open FMS, choose Tools, and click Active Relationships.

How do I inactivate a relationship?

Email your request to support@fintech.com or activation@fintech.com. Be sure to include:

Retailer name and location ID

Distributor name

Requested end date

How do I update a Customer ID?

Go to Tools › Delivery Locations.

Search for the location and click the current Customer ID.
Choose Edit, enter the new ID, and select Save.

Invoices & Reporting

How do I fix an “Invalid Invoice” error?

If you see an Invalid Invoice message, first confirm that the invoice’s Customer ID matches what’s in FMS. Open Tools › Delivery Locations, search for the location, and verify the Customer ID. If it’s different, click the ID, choose Edit, enter the correct number, and Save.

If the invoice is more than 30 days old or dated before the relationship’s live date, it needs your approval before it can be processed. Open Reports › Invoice Approval, find the invoice, and choose Approve or Deny. Fintech will notify you when invoices require action.

Why hasn’t my invoice processed?

If your invoice hasn’t processed yet, open FMS, choose Reports, and click Relationships to confirm the relationship is live; if the page shows a future live date, the invoice will remain pending until that date arrives.

How do I view or approve invoices?

To view or download invoices, open FMS, navigate to Reports, and select either Bank Activity or Invoice Approval. To approve or deny an invoice, open the document in Invoice Approval and choose Approve or Deny.

Banking Terms Explained

Debit Block: a blanket stop on any company pulling money from your account. Tell your bank to lift the block or add an exception so Fintech payments can go through.

Filter (ACH Block Filter): an exception list that lets selected companies bypass a debit block. Ask your bank to add Fintech using your ten-digit Federal Tax ID as its identifier.
Positive Pay / ACH Review: a service where each withdrawal request shows up for your approval. You can add Fintech to the approved list so our debits post automatically without manual review.