If you get an alert that a shipped item is not scanning, contact the SBT Service Team.
Vendors on a Scan-Based Trading program are paid based on the UPCs scanned at the register. If items shipped without scanning (due to an issue or prior to getting set up on an SBT program), contact our Service Team.
In your message, provide the following for faster service:
- Retailer name and ID
- Store number
- UPC of the product
Our team will review the issue and typically responds within 1 to 2 business days.